---
title: Implementing a Cross-Department Communication Plan
description: Lead Management
---

[Maritz Presents Internet Sales Coach ](https://engage.maritz.com/internet-sales-coach)

# [Implementing a Cross-Department Communication Plan](https://engage.maritz.com/internet-sales-coach/cross-department-communication-plan)

 Written by [Alicia VonBokel](https://engage.maritz.com/internet-sales-coach/author/alicia-vonbokel) | Jun 6, 2025 8:34:52 PM

In this video, Alicia Von Bokel from Maritz challenges dealership teams to break down departmental silos and embrace cross-functional communication. She explores how collaboration between sales, service, and BDC teams can drive customer loyalty, increase revenue, and create a seamless dealership experience. Watch to learn how a unified approach can turn one-time buyers into lifelong customers.

 

Need an expert like Alicia to help you find ways of improving your department communication to sell more cars? See how [Internet Sales Coach](https://maritz.com/solutions/automotive/dealership-and-employee-performance/internet-sales-coach/) can help your dealership.

[View full post](https://engage.maritz.com/internet-sales-coach/cross-department-communication-plan)

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