Only 5.5% of Dealers Respond to Leads Within 1 Hour

January 2025 Dealership Stat Findings

A recent survey of over 3,000 dealerships found:

•    Only 5.5% of dealerships responded with a quality response in 60 minutes or less.

Are you a dealership that responds with a quality response (as in, a real response, not completely automated) within an hour?

Quick, Quality Responses Boost Close Rates

• Personalized responses show customers you value their time, building trust and loyalty.
• Making those personalized responses quick leads to higher close rates and improved customer satisfaction.
• A thoughtful response within an hour is better than an automated template in 5 minutes.

Implementing Quick and Quality Response Strategies

• Have templates ready for common lead sources but ensure follow-ups are personalized.
• Train staff on the importance of quick, high-quality follow-ups and monitor response times regularly.
• If you don’t have enough time to prioritize training, let us help.

Reach out to us today to get more time back in your day. Our training ensures every salesperson is your best salesperson.