Start/Stop/Continue Exercise
In this post-COVID world, inventory is coming back and that means we must compete for customers again. Winning customers with digital success is complicated, but it can be easily tackled if you take the small, necessary steps.
Missed a step in the Simple Steps to Digital Success? Check them out below:
Intro
1. Train Your PEOPLE
2. Review Your PROCESSES
Reviewing your processes starts with self-reflection
Great processes start with small steps. Take a moment to look at a few real leads in your CRM. What went well? What went wrong? Follow this Start/Stop/Continue worksheet to evaluate how your team is currently responding to leads, and how they can improve.
Download the Start/Stop/Continue Tool
Missed a step in the Simple Steps to Digital Success? Check them out below:
Intro: Simple Steps to Digital Success
Simple Steps to Digital Success: Train Your People
Need someone to help your dealership achieve truly exceptional customer experiences that cause customer to come back to buy at your dealership again and again? Coaches like Alicia are here to help! Find out more about Internet Sales Coach.
